The Bass
Guides for your operating system
GUIDES & SUPPORT
Let’s get you creating.
Choose your product, find an installation guide or get in touch with our team.
Install your product
Your installers and licence keys are in your account. Find the installation steps here.
The House
Guides for your operating system
The Techno
Guides for your operating system
A LITTLE HELP
What are you seeing?
I can’t activate my product
Check that you copied the key for this product from your account. If the app reports a connection problem, check your internet connection and network filtering settings. If it continues, contact Support; a network problem does not require reinstallation.
Windows or the installer shows an error
Follow the Patch DNA message and open the help section in your product’s guide. If the suggested safe action is unavailable or does not help, contact us. Keep your existing installation and security settings in place.
I need to work offline
Initial activation needs an internet connection. Offline availability depends on your current licence and product version. Follow the message in the app, or contact us if you need help.
WE’RE HERE TO HELP
Contact Patch DNA Support
Tell us your product, operating system, DAW if applicable, and the message you see. If your version offers Contact Support, review the report and choose Copy Report or Save Report, then include it with your email.
support@patchdna.aiNever send licence keys, passwords or tokens. Nothing is sent automatically.